Worksheet #1 – Create an accessible customer service plan

A. Make a list of what you do every day to provide customer service

Example: Do you only deal with customers on the phone or are they coming into your workplace or are you seeing them on a site. Briefly describe your interaction with your customers.

B. Identify potential barriers for people with disabilities. List potential barriers you may encounter with your customers.

Use this information to refresh existing ways you work with your customers – or create new ways of doing things.

Example: A clothing store might decide to exclude people with disabilities from its no-refund return policy because its fitting rooms are not wheelchair accessible. A grocery store has a practice of placing rolls of plastic bags for produce on top of the produce shelves. By placing the rolls lower, people who use mobility devices can access the bags without assistance. Or someone may not be able to read or write…how may you assist a person who may require accommodation to get or receive your product or service.