• Skip to main content

The Reassurance Group

Complete Employer Protection and Employee Training

  • Home
  • Registration
  • My account
  • Affiliates

Worksheet #1 – Create an accessible customer service plan

posted on April 24, 2022

A112(1)-AODA Customer Service Training Consider a person’s disability when communicating with them Worksheet #1 – Create an accessible customer service plan
Time limit: 0

Quiz Summary

0 of 2 Questions completed

Questions:

Information

You have already completed the quiz before. Hence you can not start it again.

Quiz is loading…

You must sign in or sign up to start the quiz.

You must first complete the following:

Results

Quiz complete. Results are being recorded.

Results

0 of 2 Questions answered correctly

Your time:

Time has elapsed

You have reached 0 of 0 point(s), (0)

Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)

Categories

  1. Not categorized 0%
  1. 1
  2. 2
  1. Current
  2. Review
  3. Answered
  4. Correct
  5. Incorrect
  1. Question 1 of 2
    1. Question

    A. Make a list of what you do every day to provide customer service

    Example: Do you only deal with customers on the phone or are they coming into your workplace or are you seeing them on a site. Briefly describe your interaction with your customers.

    • This response will be reviewed and graded after submission.

    Grading can be reviewed and adjusted.
    Grading can be reviewed and adjusted.
  2. Question 2 of 2
    2. Question

    B. Identify potential barriers for people with disabilities. List potential barriers you may encounter with your customers.

    Use this information to refresh existing ways you work with your customers – or create new ways of doing things.

    Example: A clothing store might decide to exclude people with disabilities from its no-refund return policy because its fitting rooms are not wheelchair accessible. A grocery store has a practice of placing rolls of plastic bags for produce on top of the produce shelves. By placing the rolls lower, people who use mobility devices can access the bags without assistance. Or someone may not be able to read or write…how may you assist a person who may require accommodation to get or receive your product or service.

    • This response will be reviewed and graded after submission.

    Grading can be reviewed and adjusted.
    Grading can be reviewed and adjusted.

Copyright © 2023 · The Reassurance Group · All Rights Reserved · Log in