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A112(1)-AODA Customer Service Quiz

posted on April 24, 2022

A112(1)-AODA Customer Service Training A112(1)-AODA Customer Service Quiz
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  1. Question 1 of 12
    1. Question

    Match the following statements:

    Sort elements
    • Accessibility for Ontarians with Disabilities Act
    • One of the principles of Accessible Customer Service
    • Hearing aid
    • A combination of vision and hearing loss
    • AODA
      • Dignity
        • Assistive device
          • Deaf-blind
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            Incorrect
          • Question 2 of 12
            2. Question

            Physical disabilities are always visible

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          • Question 3 of 12
            3. Question

            People with learning disabilities generally have average or above average intelligence

            Correct
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          • Question 4 of 12
            4. Question

            If I encounter a customer with a hearing disability, I should avoid talking to them while leading them

            Correct
            Incorrect
          • Question 5 of 12
            5. Question

            You can usually tell if a person has a disability and determine what they can manage to do

            Correct
            Incorrect
          • Question 6 of 12
            6. Question

            It’s okay to talk to a service animal, you just can’t touch them

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          • Question 7 of 12
            7. Question

            When a customer is accompanied by a support person, you should speak to the support person first

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          • Question 8 of 12
            8. Question

            Pick the best answer from each list given.

            The 4 principles of Accessible Customer Service are:

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          • Question 9 of 12
            9. Question

            A person with a learning disability cannot:

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          • Question 10 of 12
            10. Question

            A person with a physical disability:

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          • Question 11 of 12
            11. Question

            Accessible Customer Service means that I have to:

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          • Question 12 of 12
            12. Question

            When dealing with someone who is deaf-blind you should be:

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            Incorrect

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