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Question 1 of 12
1. Question
Match the following statements:
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- Accessibility for Ontarians with Disabilities Act
- One of the principles of Accessible Customer Service
- Hearing aid
- A combination of vision and hearing loss
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AODA
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Dignity
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Assistive device
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Deaf-blind
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Question 2 of 12
2. Question
Physical disabilities are always visible
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Question 3 of 12
3. Question
People with learning disabilities generally have average or above average intelligence
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Question 4 of 12
4. Question
If I encounter a customer with a hearing disability, I should avoid talking to them while leading them
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Question 5 of 12
5. Question
You can usually tell if a person has a disability and determine what they can manage to do
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Question 6 of 12
6. Question
It’s okay to talk to a service animal, you just can’t touch them
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Question 7 of 12
7. Question
When a customer is accompanied by a support person, you should speak to the support person first
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Question 8 of 12
8. Question
Pick the best answer from each list given.
The 4 principles of Accessible Customer Service are:
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Question 9 of 12
9. Question
A person with a learning disability cannot:
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Question 10 of 12
10. Question
A person with a physical disability:
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Question 11 of 12
11. Question
Accessible Customer Service means that I have to:
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Question 12 of 12
12. Question
When dealing with someone who is deaf-blind you should be:
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