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Let customers know when accessible services aren’t available

posted on April 24, 2022

A112(1)-AODA Customer Service Training Let customers know when accessible services aren’t available

Sometimes accessibility features or services require repair or are just temporarily out of service (e.g. an elevator or accessible washroom). When this happens, let your customers know by posting a notice.

Tips:

  • Make a list of the facilities and services people with disabilities rely on.
  • Prepare a template notice in advance. Include: the reason for the disruption, how long the service will be unavailable and a description of alternative facilities or services, if available.
  • Post the notice in a place where people are most likely to find it (e.g. the entrance door to your business, on your website, another high-traffic area)

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