A good way to learn about barriers that exist in your workplace is to collect comments from your customers with disabilities.
Invite customers to give feedback on how you provide accessible customer service. Let customers know how to do this.
- Determine how you want to receive feedback (e.g., in person, by telephone, in writing or by email).
- How will you respond to feedback, including complaints?
- How will you let customers know about the process? Example: An inn posts a sign in its lobby and includes a notice on the receipt that visitors receive when they check out, informing them that they can submit feedback at the front desk, by phone or through the inn’s website. The sign states that details about its feedback process are available online.
See our AODA Template Document, that provides a sample feedback form and a sample AODA Plan.