Accessible customer service is not about having ramps or automatic door openers.
It’s about understanding that people with disabilities may have different needs. This course will help you:
- understand the standard and what you need to do
- create your plan on accessible customer service
- train your staff
The Accessibility Standard for Customer Service applies to all people or organizations in Ontario that:
- Provide goods or services, and
- Have one or more employees
It affects these sectors:
- Private
- Non-profit
- Public