To provide accessible customer service, organizations need to:
Step 1: Create and put in place a plan that:
- Considers a person’s disability when communicating with them
- Allows assistive devices in your workplace, like wheelchairs, walkers and oxygen tanks
- Allows service animals
- Welcomes support persons
- Lets customers know when accessible services aren’t available
- Invites customers to provide feedback
Step 2: Train staff on accessible customer service
Step 3: Put company plan in writing:
- Let customers know how to find their plan (eg., on their website)
- Offer their plan in accessible formats, like large print, if requested
Step 4: Report their progress online