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Becoming Accessible (4 Steps)

posted on April 24, 2022

A112(1)-AODA Customer Service Training Becoming Accessible (4 Steps)

To provide accessible customer service, organizations need to:

Step 1: Create and put in place a plan that:

  • Considers a person’s disability when communicating with them
  • Allows assistive devices in your workplace, like wheelchairs, walkers and oxygen tanks
  • Allows service animals
  • Welcomes support persons
  • Lets customers know when accessible services aren’t available
  • Invites customers to provide feedback

Step 2: Train staff on accessible customer service

Step 3: Put company plan in writing:

  • Let customers know how to find their plan (eg., on their website)
  • Offer their plan in accessible formats, like large print, if requested

Step 4: Report their progress online

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