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Allow assistive devices

posted on April 24, 2022

A112(1)-AODA Customer Service Training Allow assistive devices

An assistive device is any piece of equipment a person with a disability uses to help them with daily living. Some examples include: a wheelchair, screen reader, listening device or cane.

Tips:

  • Consider how you will address the use of a customer’s assistive device.
  • Will you offer helpful measures, such as carry-out service or delivery?
  • Are there any dangers on your premises – and how will you address them?

Example: An open flame could be dangerous for someone with an oxygen tank. The law does not require you to accommodate if it may be a potential danger or cause another hazard. So, you could have a sign that says explosive or flammable environment no access by persons who are not authorized to be in this area.

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