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A112(1)-AODA Customer Service Training

posted on April 23, 2022

This course will review the requirements for the AODA legislation in workplaces that have 20 or more employees. AODA stands for – Accessibility Ontario Disabilities Act.

In this session, we will be using these lessons and a workbook that can be downloaded and printed for each participant.

CLICK TO DOWNLOAD WORKBOOK

There is a short quiz at the end and meant to evaluate the learning process.

Application of this legislation and its requirements are adopted in all Ontario Workplaces that work with or have customers.

Companies with 20 or more employees have legal online reporting responsibilities. Companies with less than 20 are required to provide training and implement the requirements in the legislation but no online reporting is required.

Course Content

Becoming Accessible For Ontario Workplaces
Becoming Accessible For Ontario Workplaces
Becoming Accessible (4 Steps)
Becoming Accessible (4 Steps)
Step 1: Create an accessible customer service plan
Consider a person’s disability when communicating with them 1 Quiz
Expand
Lesson Content
Worksheet #1 – Create an accessible customer service plan
Allow assistive devices
Allow service animals
Welcome support persons
Let customers know when accessible services aren’t available
Invite customers to provide feedback
Step 2: Train your staff on accessible customer service
Who needs to be trained?
Step 3: Put your plan in writing
Put your plan in writing and let customers know how to find your plan
Step 4: Report your progress online
For Workplaces with 20 or more employees. Under 20 no reporting required.
A112(1)-AODA Customer Service Quiz

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